IT Managed Services

Is your Network operating at its full potential?

Our managed services are delivered through an established manner at a set fee. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows us to monitor the health and performance of your IT assets 24/7.  RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

With SoftWare & Things, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

Our customized IT services to optimizes your IT infrastructure include:

  • Network design, installation and protection

  • Network security

    • Intrusion detection and protection
    • Antivirus and spyware
    • VPN management
    • Misuse identification monitoring
    • Protection of network data from eternal and internal threats
    • Protection against attacks and infections
    • Phishing block protection from fraudulent hacking attack

  • Preventive maintenance

    • Up-to-date security patches for desktops and servers
    • Comprehensive server health reports
    • Patch management

  • 24x7x365 monitoring alerting and reporting

    • All network devices and website performance
    • Real time alerting and daily, weekly and monthly reports
    • Applications and database (i.e., SQL, Exchange server)

  • Asset management

    • Complete summary of hardware and software
    • Comprehensive details of hardware and software asset inventories
    • Warranty monitoring
    • Identification of unauthorized software

  • Vendor management

    We can help you spend less time dealing with your vendors. We can serve as your representative to help:

    • Eliminate recurring problems with problem vendors:
    • Establish higher standards by working with reputable vendors
    • Cut costs and establish good working relationships with vendors

    Contact us for a complimentary assessment of the health of your IT infrastructure.